Shipping policy

Shipping Policy

Thank you for shopping with Elowen Atelier. We are committed to delivering your curated home goods in a safe, timely, and careful manner.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. This includes order verification, quality check, and careful packaging before shipment.

Shipping Time

Standard shipping typically takes 7–15 business days, depending on your location and the shipping method selected.
Please note that delivery times may be slightly longer during holidays, sales events, or unexpected carrier delays.

Shipping Costs

Shipping costs will be calculated and displayed at checkout based on your order total, destination, and shipping method.
We may offer free shipping on qualifying orders from time to time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You may use this link to monitor the delivery status of your package.

Delivery Address

Please ensure your shipping address is complete and accurate before completing your purchase. We cannot be responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or if you believe your package may be lost in transit, please contact us immediately at support@elowenateller.shop with your order number and photos of the packaging or product condition. We will work with you to resolve the issue as quickly as possible.

International Shipping

We may offer international shipping to selected regions. Customers are responsible for any additional customs duties, taxes, or import fees that may apply upon delivery. These fees are determined by your local customs authority and are beyond our control.

Contact Us

If you have any questions about your order or shipping, please contact us at:
apriljohnson389326@hotmail.com.